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bizgrowth toolkit
O-02 · OAvailable now

Owner Dependency Diagnostic

Measures how much of the business still runs through you, and identifies what should be handed over next.

Working assessment · O-02

Owner Dependency Diagnostic

Identify the decisions, customers, knowledge and relationships the business cannot currently manage without its owner.

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Assessment progress0 of 10

Rate what your business actually does. If unknown, select 1. Each practice uses a five-point scale.

1Not in place / not known

2Informal or rarely done

3Partly established

4Regularly done and reliable

5Documented, reviewed and tested

Area 1 of 5

Decision independence

The team makes routine operational decisions within agreed authority without waiting for me.

01.The team makes routine operational decisions within agreed authority without waiting for me.

Not establishedDocumented and tested
Routine financial approvals operate through a documented authority matrix.

02.Routine financial approvals operate through a documented authority matrix.

Not establishedDocumented and tested

Area 2 of 5

Customer & supplier relationships

Key customer relationships are shared with at least one capable colleague.

03.Key customer relationships are shared with at least one capable colleague.

Not establishedDocumented and tested
Critical supplier relationships and agreed commercial terms are documented and accessible.

04.Critical supplier relationships and agreed commercial terms are documented and accessible.

Not establishedDocumented and tested

Area 3 of 5

Knowledge transfer

Critical jobs and routines can be performed using documented procedures.

05.Critical jobs and routines can be performed using documented procedures.

Not establishedDocumented and tested
Pricing, contract terms and key commercial decisions are recorded outside the owner’s memory.

06.Pricing, contract terms and key commercial decisions are recorded outside the owner’s memory.

Not establishedDocumented and tested

Area 4 of 5

Leadership & continuity

A named deputy can lead essential operations during a planned absence.

07.A named deputy can lead essential operations during a planned absence.

Not establishedDocumented and tested
The business has continued normally when I was absent for several working days.

08.The business has continued normally when I was absent for several working days.

Not establishedDocumented and tested

Area 5 of 5

Time & role design

My time is mainly spent on strategic work rather than repeatedly fixing delivery problems.

09.My time is mainly spent on strategic work rather than repeatedly fixing delivery problems.

Not establishedDocumented and tested
Each key role has defined outcomes and a clear accountable holder.

10.Each key role has defined outcomes and a clear accountable holder.

Not establishedDocumented and tested